Thank you for choosing our products. To protect your shopping rights, we have established the following return and refund policy. Please read the relevant content carefully before applying for a return.
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Although all products are currently sold at discounted prices, we will still provide return and refund services for eligible orders in accordance with this policy.
- Return Period
Customers may apply for a return within 30 days of receiving the goods.
Return applications after 30 days will not be accepted unless otherwise stipulated by applicable law.
- Return Conditions
To ensure smooth return processing, returned goods must meet the following conditions:
The goods are in unused condition;
The goods have no obvious damage, wear, or human-caused contamination;
The goods have all accessories;
The goods packaging is intact (if applicable);
Valid order information or proof of purchase is provided.
If the goods do not meet the above conditions, we reserve the right to refuse the return application.
- Non-Returnable Items
Returns are generally not supported in the following situations:
Items damaged due to human error;
Items whose functionality has been impaired due to improper use;
Items that have been modified or repaired;
Items that have exceeded the return period;
Items that are unsuitable for return according to laws and regulations.
- Return Application Process
To apply for a return, please follow these steps:
Step 1: Submit an Application
Contact our customer service team and provide:
Order number;
Name used when purchasing;
Description of the problem;
Product photos (if applicable).
Step 2: Application Review
Upon receiving your application, we will review the relevant information and provide you with subsequent return instructions.
Step 3: Return the Item
Return the item to the designated return address according to the instructions provided by customer service.
It is recommended to keep the tracking number for tracking purposes.
Step 4: Acceptance Processing
Upon receiving the returned item, we will inspect and confirm its authenticity.
Items that meet the return conditions will enter the refund process.
- Refund Processing Time
After return approval:
Refunds will be processed within 3 business days;
The funds will be returned to your original payment account;
Actual arrival time may vary depending on the processing speed of the bank or payment institution.
If you have not received your refund after the estimated time, please contact your payment institution or customer service team.
- Damaged or Incorrectly Shipped Goods
If you receive goods with the following conditions:
Damaged goods;
Obvious quality problems;
Incorrect goods received;
Missing essential accessories;
Please contact us as soon as possible after receiving the goods and provide relevant photos or descriptions. After confirmation, we will assist in arranging returns, exchanges, or refunds.
- Shipping Costs
Returns due to product quality issues
If the return is verified to be due to product quality issues, transportation damage, or incorrect goods shipped, we will bear the relevant return shipping costs.
Returns due to personal reasons
If a return is requested due to personal preference, size selection, or incorrect purchase, the return shipping costs are usually borne by the customer.
- Refund for Refusal of Delivery
If an order is returned due to customer reasons such as refusal of delivery, inability to deliver, or providing incorrect shipping information, the refund amount may be reduced by the actual shipping costs incurred.
- Refund Method
All refunds will be returned to the original payment method; changes to the refund account are not supported.
- Contact Us
If you have any questions regarding returns, refunds, or after-sales service, please contact us through the website’s customer service channels.
We will assist you in resolving your issues as soon as possible and strive to provide a satisfactory shopping experience.
Thank you for your support and understanding. We value every customer and are committed to providing fair and transparent after-sales service.